FAQ

What forms of payment do you accept?

We gladly welcome payments through VISA, VISA Electron, Mastercard, Maestro, American Express (also available via Apple Pay or Google Pay), and PayPal. Additionally, bank/wire transfers are an option – feel free to contact us for more information.

Encountering an error message during payment?

There could be several reasons, including bank-related issues. We recommend reaching out to your bank for resolution or attempting the transaction again at a later time.

Alternatively, you can opt to use PayPal for payment or consider trying a different payment card.

 

Is it possible to modify the delivery address after placing an order?

Once an order has been placed, changes to the delivery address cannot be accommodated.

What steps should I take if my order experiences a delay?

In the event of a delay, kindly refer to the tracking information provided by the shipping courier for potential updates. For further inquiries, feel free to reach out to our dedicated customer service team.

I haven't received an order confirmation. What should I do?

Please allow a few minutes for the order confirmation to arrive, and be sure to check your spam folder. If you have not received the confirmation within 24 hours, please contact our customer service for assistance.

What happens if I decline the delivery?

Regrettably, declining a delivery does not ensure its automatic return to us. Instead, it may face destruction. Responsibility lies with the customer, and we cannot provide refunds for declined deliveries.

For more information about Shipping & Returns, please visit our specific page.

 

Paper

Printed on matte paper is uncoated and natural white (off-white). The 250 gsm/ 110lb paper is perfect for fine art, designed to last for years without losing its original beauty.

Frame

The frames are made from pine with shatterproof, transparent plexiglass to protect it from damage, Including hanging hardware.

 

We will eventually add more questions and answers to this article, as long as the questions become frequent. If you did not find the answer you were looking for, please, get in touch.